3 issues on communication -- 1) Had to call in and ask if bike was ready, it was (minor issue), 2) Called on a Thursday to ask why we were billed so high, left name/number/message and never received call back. I had to go back in and ask face-to-face, 3) Shop never asked if we'd like a tuneup.
Poor communication. My wife went in to get tubes replaced on her tires, and the shop said they'd "make the bike right." We weren't told this meant that a tuneup would be completed (I don't doubt it needed the tuneup, just think there should be confirmed communication before completing).
Great shop. Excellent service and always have what I need
very helpful
Always stop here and spend some money with Rick. Good guys good stuff
Lastly, when I actually went into the shop the manager (so it seemed) said he needed to side with his employee vs. me. I understand loyalty but the manager seemed to take my words with grain of salt (customer needs to be respected). The manager asked "what should I do" instead of making the decision to just process a refund (I declined to force the issue because apparently they DID do the work). I will not return to this shop, and will instead take my business to Stillwater, River Falls or Hudson unfortunately.
Very helpful with and knowledgable about my archery woes. Now I can get out in the woods!
Russell S Sport N Bike is a US Store based in Star Prairie, Wisconsin. Russell S Sport N Bike is located at 703 Jewell St, Star Prairie, WI 54026, USA.
Please contact with Russell S Sport N Bike using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Russell S Sport N Bike opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.